How to Update Customer Firmware

Perform firmware updates on eligible customer control panels from Partner Portal. Search for the customer account, click on the Panels link, and select up to 10 panels to update at a time.

How to: Use Remote Access in Partner Portal

How-to video demonstrating the procedure to access an end user account using Remote Access via Partner Portal, including assigning partner assignments, duration windows, partner roles.

How To: Access Cam Installation

How to video demonstrating the process to add Brivo Access Cams in Partner Portal

Partner Portal - Account Configuration Setting

How to: Add Subscriptions to Brivo Access

How-to video demonstrating the procedure for adding Mobile Passes, Access Cam, Visitor Kiosk, and Brivo Snapshot to an end user account via Partner Portal

How to: Add and Edit Partner Portal Users

How-to video demonstrating how to add users and edit user information in Partner Portal.

How to: Create a New Account in Partner Portal

How-to video demonstrating new account creation in Partner Portal.

New to Partner Portal

Partner Portal introductory video demonstrating first time login and password reset procedures.

How to: Update Brivo Access Editions

How to video demonstrating the procedure to upgrade an end user's Brivo Access Edition via Partner Portal.